INFORMATION SYSTEMS MANAGER
Jun 2002 - Jun 2022
Main Responsibilities
- Assure compliance with Federal Regulations related to Information Systems Development and Operation.
- Review and assess the user requirements to propose alternative solutions and determine the scope and cost of the Projects.
- Lead training, mentoring, and continuous development for the Systems Development Team.
- Research and recommend Innovative Technologies and Automated Approaches to optimize routine tasks.
- Define and Supervise Compliance with Service Level Agreements for IT contracts.
- Define Disaster Recovery Plan for strategic systems.
- Define and Supervise Compliance with Service Level Agreements for IT contracts.
- Write RFP for Software and IT Services acquisition.
- Define Internal Standards for Software Development.
- Direct and coordinate teams of on-site IT contractors.
- Manage the Information Technology acquisition process (Public Tenders, Invitations to at least three people and direct assignments).
- Manage project authorizations before supervisory areas, auditors and authorities.
- Preparation of Justifications.
- Preparation of Cost-Benefit Analysis.
- Evaluation of available solutions in the Technological Market.
- Perform Proofs Of Concept.
- Preparation of Bidding Bases.
- Project Management.
- Manage the Information Systems Lifecycle.
- Technological Innovation.
- Platform Integration.
- Integration and coordination of Work Teams.
- Data Modeling.
- Process Analysis and Optimization.
- Solution Design.
- Effective communication between Technical and Business Staff.
- Change Management.
- Customer Service.
- Quality of Service.
- Represent the Institution in Inter-institutional Forums.
- Definition of Training Needs in Information Technology.
- Establish Synergies with internal and external areas.
- Coordinate Acceptance Tests.
- Information Systems Monitoring and Support
- Attention to Requests for Information.
- Definition and assignment of functions to Staff.
- Establish functional cooperation processes between in-house and outsourced teams.
- Manage access security to strategic systems.
- Attention to audits.
- SWOT Analysis
- Preparation of executive reports.
Main Achievements
- Since 2000, I have integrated and led a proficient systems development team of programming engineers to develop, support, and maintain seven legacy applications, 59 Client-Server/Web Systems, and 11 Mobile Apps for Android and IOS platforms.
- Reduced project timeframes by 70%.
- Delivered 50% in savings in Digital Imaging and Document Management solutions.
- Reduced processing time for payroll end additionally provided an 80% reduction in paper expenses in the HR area.
- Integrated New Technologies focused on expanding and improving the services to the citizens (Live Chat, Virtual Office for Correspondence Reception, Mobile Apps). The expected expansion of the service offering is predicted to be around 65%.
- Developed the “Attention Modules for Mexicans Abroad” (MAEX in Spanish), a software to provide support in 14 Mexican consulates in the US by offering information related to financial products in Mexico, for example, on how to ask for a “Special Credit Report”;
FREELANCE IT CONSULTANT
Jan 2000 - May 2002
Main Contributions
- Collaborated with teams to define, strategize and implement IT strategies.
- Analyzed problematic areas to provide recommendations and solutions.
- Integrated new technology and redefined processes to solve customer needs.
- Supported clients with business analysis, documentation, and data modeling.
- Developed software solutions.
Main Achievements
- I developed an Interactive Voice Responding system mechanism for remote consultation of current values of price hedges for agricultural products on the stock market, which reduced consultation time by 95%.
CUSTOMER RELATIONSHIPS MANAGER
Jul 1992 - Dec 1999
Main Contributions
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Main Achievements
- I implemented a satellite communications-based system, which improved the efficiency of custom revisions by more than 100%.
ADVANCED SYSTEMS ENGINEER
Jul 1992 - Dec 1999
Main Contributions
- Led the development of the system named "Sistema de Administración de las Participaciones en Ingresos Federales para la Dirección General de Coordinación con Entidades Federativas de la SHCP".
- Led the development of the workflow-based system named "Sistema de Gestión Administrativa para la Dirección General de Interventoría de la SHCP".
- Led the development of the imaging-based system named "Sistema de Control de Expedientes para la Dirección General de Interventoría de la SHCP".
Main Achievements
- I developed parameterized systems to allow them to be modified according to normative changes without the need to alter source code.
SPECIAL PROJECTS MANAGER
Jan 1992 - Jun 1992
Main Contributions
- Developed the System named "Cálculos Fiscales" to be used by the audit staff to do tax calculations.
- Technical Support on IT
Main Achievements
- Reduced the timeframe needed to do tax calculations from 15-30 days to 3 hours.